Fractional PMO for MSPs

MSP projects don't slip.
Until they do.

Critical Path PMO gives MSPs PMP-backed project management and PMO buildout — without the full-time hire. We own delivery so your engineers can own the work — and every client runs on MSPMO, our purpose-built MSP project management platform.

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Projects on track
18 / 18
Active portfolio
↑ 0 at risk
Scope creep
−64%
vs. prior quarter
Controlled
PMO maturity
Level 1 → Level 3
Ad hoc → Standardized in 60 days
MSP client result

Free resource

Find out exactly where your project delivery is breaking down

The MSP PM Maturity Scorecard is a 3-page self-assessment that scores your delivery operation across 8 dimensions — and tells you precisely what to fix first.

  • Score yourself on 8 PM dimensions in under 10 minutes
  • See how you compare to other MSPs at your size
  • Get a prioritized action plan based on your score
  • Used by MSP owners to justify their first PM hire or fractional engagement
Free download
MSP PM Maturity Scorecard
3-page PDF · Instant download · No spam, ever

We'll send you the PDF immediately. No sequences, no sales follow-up unless you ask.

✅
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If it doesn't start automatically, click here to download it directly. While you're at it — book a free 30-min assessment call to walk through your results with us.
What's inside
8-dimension scoring matrix (scope, ownership, timeline, comms, risk, PSA, visibility, documentation)
5-level maturity scale with industry benchmarks
Recommended next actions by score range

Sound familiar?

The project chaos every growing MSP knows

No one owns delivery
Engineers are sending status emails. The owner is answering client escalations. Nobody has a view of the full portfolio.
Timelines slip constantly
Go-live dates move because nobody tracks dependencies. Clients notice the pattern before you do.
Scope creep kills margins
Work expands, nobody said no, and the project that looked profitable on paper isn't when you close it out.
Engineers doing PM work
Your highest-cost technical staff are scheduling meetings, chasing clients, writing update emails. Expensive in ways that don't show up until they quit.
No process, no scale
Every tech runs projects differently. Onboarding someone new means starting from scratch. Nothing is documented, nothing is repeatable.
Reporting is a fire drill
Status updates get scrambled together before client calls. No single source of truth for the portfolio.

What we do

Six ways we show up for your MSP

Every engagement is PMP-certified, AI-augmented, and scoped to where your team actually is — not a generic package off a shelf.

Most popular
01
Fractional PM retainer
Embedded part-time PM for your active project portfolio. We own scheduling, risk tracking, client communication, and status reporting so your technical team stays heads-down.
  • Weekly portfolio review and status report
  • Risk register maintained and escalated
  • Client-facing project updates
  • Change order management
  • Works inside your PSA + MSPMO platform included
From $3,500/mo Month-to-month after 90 days
02
PMO buildout
We design and build your project management office from scratch — templates, workflows, tooling, KPIs, escalation paths. Leaves your team with a system that runs without us.
  • PM maturity assessment and gap analysis
  • Project charter and SOW templates
  • Change control and risk frameworks
  • PSA workflow configuration
  • Team training and handoff
$8,000–18,000 Fixed fee · 4–8 week delivery
03
PM process audit
A two-week diagnostic of how your team runs projects, where margin is leaking, and a prioritized roadmap to fix it. The lowest-risk way to start.
  • Full portfolio health review
  • PM maturity score (1–5 scale)
  • Top 5 delivery gap analysis
  • Starter template pack included
  • 60-min leadership readout
$2,500 Fixed fee · 2-week turnaround
04
Project rescue
An engagement has gone sideways — timeline blown, client frustrated, scope unclear. We step in, assess, reset the plan, and drive it to closure. No politics. Just forward motion.
  • Rapid project health assessment (48 hrs)
  • Recovery plan with clear milestones
  • Stakeholder reset facilitation
  • Hands-on PM through close
  • Post-mortem and lessons learned
$4,500–9,000 Fixed fee · scoped per engagement
05
PM staff augmentation
Need a dedicated PM inside a specific large deployment or migration for a defined period? We embed for the duration and hand back clean documentation at close.
  • Dedicated PM for single project
  • Full stakeholder and vendor coordination
  • Daily standups and milestone tracking
  • Budget and resource tracking
  • Final closeout and documentation
$250–350/day Day-rate · minimum 10 days
06
PM training and enablement
Upskill the people already on your team. Focused workshops for technical leads, account managers, and service coordinators — built for how MSPs actually work.
  • Half-day or full-day workshop
  • Scope, risk, and change control modules
  • PSA-native workflow exercises
  • Custom playbook for your team
  • 90-day follow-up coaching call
$1,800–3,500 Per engagement · remote or on-site

Our platform

Every client runs on MSPMO — our purpose-built MSP project management platform

No other fractional PMO ships clients a purpose-built platform as part of the service. We provision your MSPMO workspace in Week 1 and operate it on your behalf throughout the engagement. You get full visibility — live portfolio dashboard, risk register, project tracking — without lifting a finger to maintain it.

Live portfolio dashboard
Every active project, its health, open risks, and milestones — always current.
Risk register and change tracking
Every risk, every change order, every escalation — documented and owned.
Automated status reporting
Weekly client reports generated from live project data — no scrambling before calls.
You own your data — always
Full workspace access throughout the engagement. Continue on MSPMO after we hand off.
MSPMO — What your team sees
Portfolio health
14
On track
2
At risk
0
Overdue
Open risks
Acme Corp — Network migrationMedium
TechCo — M365 deploymentLow
Next report due
Friday 5:00 PM
Auto-generated from live project data
Included in all retainer tiers
MSPMO access · no additional cost

Retainer tiers

Pick the level that fits where you are

Three retainer tiers based on your project volume and how embedded you need us to be.

Essentials
$3,500/mo
For MSPs with 5–15 active projects starting to formalize delivery. Gets a PM operating rhythm in place fast.
  • Up to 15 active projects monitored
  • Weekly portfolio status report
  • Risk register and escalation management
  • Change order tracking
  • Monthly leadership review call
  • Works inside your existing PSA
Get started
Most popular
Growth
$5,500/mo
For MSPs with 15–35 active projects across multiple clients. Deeper embedding, proactive risk management, client-facing reporting included.
  • Up to 35 active projects monitored
  • Weekly portfolio status + client reports
  • Proactive risk identification and mitigation
  • Scope and change control enforcement
  • Bi-weekly leadership review call
  • PSA workflow optimization
  • Quarterly PM maturity review
Get started
Enterprise
$8,500/mo
For MSPs with 35+ projects or multiple delivery teams. Full PMO leadership with Gridmind AI integration included.
  • Unlimited active projects
  • Full PMO governance and reporting
  • Multiple delivery team coordination
  • Executive portfolio dashboards
  • Weekly leadership review + QBR support
  • PM team coaching and process design
  • Gridmind AI automation layer included
  • Custom SLA and escalation framework
Talk to us

How it works

From first call to running PMO in 30 days

1
Discovery call
30 minutes. We learn your team, project volume, tooling, and biggest pain points.
2
Scoped proposal
A clear engagement plan delivered in 48 hours. Built for your situation.
3
Week 1 audit
We map every active project, find the critical paths, and install first structure immediately.
4
Operating rhythm
Weekly cadence and reporting in place. You see the difference within two weeks.
5
Scale or hand off
Deepen the engagement, upgrade to AI ops, or hand the system to your team.

The upgrade path

When you're ready for AI-powered operations

Critical Path PMO is the foundation layer for Gridmind — our managed AI intelligence service. Once your PM process is tight, we layer AI automation on top: intelligent reporting, predictive risk alerts, and workflow automation that multiplies your team's output.

  • Automated client status reports every week
  • AI risk flagging before projects go off track
  • Workflow automation across your PSA and billing
  • Custom AI assistants for your PM and technical teams
  • BI dashboards that update themselves
Client upgrade path
PM Audit
Understand where you are — $2,500
Fractional PM retainer
Run projects with confidence — from $3,500/mo
PMO buildout
Systematize for scale — $8,000–18,000
Gridmind AI retainer
AI-powered ops at every level — from $1,500/mo
CP
Photo coming soon
Credential
PMP Certified · 10+ Years IT & Infrastructure PM

Why Critical Path

Built by someone who's been inside the chaos

Critical Path PMO isn't a consulting firm. It's not a software vendor. It's a PMP-certified practitioner with 10+ years running IT infrastructure, MSP operations, and utility-scale solar construction projects — the kind of environments where a late project costs real money every single day.

I've been the engineer doing PM work. I've been the person getting the 11pm client escalation. I know what the problems look like from the inside — not just how they appear on a maturity matrix.

Critical Path PMO exists to give growing MSPs the structure they need to deliver consistently — without the overhead of a full-time hire. And when they're ready, a clear path to AI-powered operations through Gridmind.

PMP
Project Management Professional certification
10+
Years in IT and infrastructure PM
MSP
Deep managed services background
AI+
AI-augmented delivery on every engagement

Not sure where to start?

Download the free PM Maturity Scorecard and find out in 10 minutes.

Ready to stop losing projects to chaos?

Book a 30-minute discovery call. No pitch deck, no pressure — just an honest conversation about what your team needs.

Book a discovery call Get free scorecard first